Findasense Becomes Part of TP Infinity, Teleperformance's Global Digital Services Arm

Feb. 15, 2024

Teleperformance, a global leader in digital services for businesses, has just announced the launch of its global digital consulting arm, TPInfinity.

Designed to offer a comprehensive approach to building strong brands through enhanced Customer Experience (CX), it is comprised of three independent digital companies: Findasense, a 360 creative agency with expertise in Brand Experience, born in Spain with operations in Latin America, the United States, and EMEA; Junokai, a CX consulting firm based in Germany; and IST Networks, based in Egypt, with operations in Saudi Arabia and the United Arab Emirates.

TP Infinity aims to address the growing demand from clients for an integrated approach to CX transformation in today's experience-centric economy. Its comprehensive portfolio spans consulting, technology, data analytics, design, and creative services, combining digital CX services and global transformation.

Esteban Pineda, CEO of Findasense Americas commented:

"We are pleased to announce that we are part of TP Infinity, Teleperformance's new digital arm. At Findasense, we have always been at the forefront of digitization and customer experience, offering innovative solutions such as Brand Experience and Digital Transformation Consulting. In this new context, our next challenge is to bring our services and methodologies to a global scale."

 

Jose Ramon Lppez Graneda, CEO of Findasense Global added:

"This partnership is excellent news for our clients, partners, and everyone at Findasense, as it provides exciting opportunities for growth and improvement together. We are poised to offer a deep, comprehensive approach to building strong brands through enhanced Customer Experience (CX)."

 

Daniel Julien, Chairman and CEO of the Teleperformance Group stated:

"In this new era of integrating AI-driven solutions into CX management, Teleperformance is investing in value-added services to help our clients design, analyze, and implement AI-driven solutions and accelerate their CX transformation. Consolidating our digital consulting teams under the TP Infinity umbrella will allow us to maintain a tremendous focus on the extraordinary opportunities we have to help our clients build brand loyalty."

 

TP Infinity team members will support their own clients and work seamlessly in collaboration with Teleperformance teams and their clients to enable faster, more efficient, and enhanced business processes that deliver improved experiences for customers.